GENERAL TERMS AND CONDITIONS FOR BOOKING
The Services offered by SARTAKAIR/ ASIAN PACIFIC (as
defined below) can only be used by Customers who
have first read these General Terms and Conditions
and accepted them unconditionally by clicking on the
appropriate box provided for the purpose. It is not
possible to proceed with the booking process without
this acceptance. These General Terms and Conditions
come into force on 19 March 2012.
Customers should save and/or print a copy of these
terms and conditions for future reference when
making a booking.
Article 1. Definitions and scope
The following definitions have the same meaning
whether they are singular or plural.
‘Customer’ means a customer who reserves and/or
books one or more Services offered on the Website.
‘Destination Service’ means the offering of tickets
to events or tourist attractions at travel
destinations, such as concerts or guided tours.
‘SARTAKAIR / ASIAN PACIFIC’ means ASIAN PACIFIC
Around the World Travel AB. and/or ASIAN PACIFIC.se
whose Organisation Number is 556351-8785 and has
registered address in Terminal 5, Arlanda Airport,
‘General Terms and Conditions’ means these general
terms and conditions for booking and use, as amended
from time to time.
‘Service’ means a service offered on the Website,
such as the booking of transport services,
accommodation services, car hire services,
Destination Services, insurance and cruises.
‘Supplier means a supplier of Services, such as an
airline, hotel, tour operator, car hire company,
insurance provider or Destination Service supplier.
‘Special Terms and Conditions’ means the terms and
conditions applicable to the Suppliers with whom the
Customer has concluded a separate contract.
‘Website’ means the WWW.SARTAKAIR.COM or
These General Terms and Conditions apply to offering
and providing of the Services by SARTAKAIR / ASIAN
PACIFIC operates the Website which acts as an
interface between the Customer and the various
Suppliers offering the Services, including
These General Terms and Conditions are subject to
the Suppliers’ Special Terms and Conditions which
are made available to the Customer and which the
Customer also accepts at the moment that a booking
is actually placed. It is the Customer’s
responsibility to familiarise himself/herself with
the Suppliers’ Special Terms & Conditions.
The General Terms and Conditions can be changed by
ASIAN PACIFIC at any time without prior notice,
although such changes will not apply to bookings
that have already been accepted by ASIAN PACIFIC on
behalf of the Supplier(s) concerned. It is therefore
essential that the Customer reads, saves and/or
prints a copy of the General Terms and Conditions at
the time the booking is placed, in order to be aware
of the provisions in force.
Article 2. Booking via the Website
2.1. The Customer’s legal authority
The Website helps the Customer to find travel
products and to make the necessary reservations, and
acts as an interface in the transactions involved
with the Suppliers. The Customer must be at least 18
years old, be legally authorised to enter into
contractual obligations, have the requisite consent
or authority to act for or on behalf of any persons
included in a booking and must use the Website in
accordance with these General Terms and Conditions
The Customer is responsible for his / her activities
on the Website (financially or otherwise), including
the possible use of his / her user name and
password. The Customer guarantees that the
information entered by him / her on the Website in
relation to him / her and, if applicable, his / her
travelling companions is accurate.
Any use of the Website that is fraudulent or is in
conflict with these General Terms and Conditions
shall be reason for refusing the Customer access to
the Services offered by ASIAN PACIFIC and the
Suppliers or to the other functionalities of the
2.2. Confirming and cancelling orders
Confirmation of a booking, which includes the
essential elements such as the description of the
Service(s) booked and the price, will be sent to the
Customer by e-mail. If the Customer does not receive
a confirmation e-mail within 24 hours of placing the
booking, he / she should contact Customer Services
It is expressly agreed that the data stored in the
information systems of ASIAN PACIFIC and / or its
Suppliers shall constitute proof with respect to the
bookings made by the Customer. Data stored in
computers or electronic media are valid proof, and
shall therefore be acceptable under the same
conditions and with the same evidential value as a
physical written document.
Cancellations can be made either by telephone by
calling 00447733774242 or by sending an email to
INFO@SARTAKAIR.COM All such requests will be dealt
with on behalf of the Suppliers concerned.
In the event of cancellation or partial cancellation
of a booking by the Customer, compensation may be
required from the Customer to cover the costs of the
travel arrangements already made. In addition to
this, charges may be imposed by the applicable
Suppliers. Where a cancellation affects more than
one person on the booking, any applicable
cancellation charge will be applied in respect of
each person on the booking. In some cases,
compensation for cancellation payable to the
applicable Suppliers can amount to the full value of
travel booked, so that no reimbursement to the
Customer is made. Partial cancellation, i.e.
cancellation of a particular arrangement, without
losing the value of the particular arrangement may
not be possible.
ASIAN PACIFIC will not impose its own standard
administration fee in the event of a cancellation or
change to (i) an ASIAN PACIFIC Special Rate hotel
booking; (ii) a flight booking. However, a fee may
still be imposed by the applicable Supplier – please
refer to the terms and conditions notified in the
booking process for more details. ASIAN PACIFIC
reserves the right to charge a standard
administration fee for booking, amending and/or
cancelling car hire bookings.
If the Customer does not present himself / herself
at the departure of the trip, no refund will be due
to the Customer.
2.2.3 Change of booking
If after making the booking the Customer wants to
change the trip with respect to the date of travel,
the destination, the place where the trip starts,
the accommodation or the means of transport, the
Customer should call 00447733774242 or email
INFO@SARTAKAIR.COM Pacific. Except in the case of
(i) an ASIAN PACIFIC Special Rate hotel booking;
(ii) a flight booking or a standard administration
fee may be charged by ASIAN PACIFIC in respect of
each change made. Where a change affects more than
one person on the booking, Asian Pacific reserves
the right to charge an administration fee in respect
of each person on the booking. In order to change a
Customer booking, ASIAN PACIFIC will normally need
to cancel the original booking which may incur
compensation and/or charges imposed by the Suppliers
up to the full value of travel booked and Customers
will need to pay for the cost of a new booking.
In the event of a refund to the Customer after the
above deductions, the relevant amounts will be
transferred back by the party that took the original
payment (such as ASIAN PACIFIC, Inc, a Supplier or
such other party as may appear on Customer’s credit
card or bank statement) to the payment card used to
make the original booking. Any booking charges
applied will not be eligible for reimbursement.
Customers should note that refund of flight bookings
may take up to 6 months.
2.2.5 Restricted Fares
Unless otherwise stated by the Customer, it is
assumed that the Customer requires the least
expensive Services. Such services (eg. "economy
class") may be provided without any possibility of
modification or cancellation. In such cases, the
Services cannot be provided in a different manner or
at a different time or place to those contracted.
2.3. Travel documents
The travel documents provided for a Service ordered
through the Website will be sent to the e-mail
address given by the Customer when making his / her
If the delivery of travel documents is impossible
because of an error made by the Customer in
providing his / her personal details, neither the
Supplier nor ASIAN PACIFIC shall be liable.
2.4 Payment to different parties
The Customer may be charged by more than one party
in respect of a booking, for instance, by ASIAN
PACIFIC, Fly Olympic, a Supplier or such other party
as may appear on Customer’s credit card or bank
statement, depending on the Services booked. However
the total amount charged will not exceed the total
price of the Services.
Article 3. Specific Services
ASIAN PACIFIC operates the Website, which acts as an
interface between the Customer and the Suppliers
with respect to offering and supplying all Services.
The purpose of this Article is to provide details of
the terms and conditions of use of the Services
provided by the Suppliers for the Customer’s
information. These details are not exhaustive and do
not replace the Suppliers’ Special Terms and
Conditions. In the event of any conflict or
inconsistency between the General Terms and
Conditions and the Special Terms and Conditions, the
Special Terms and Conditions will prevail.
Except in the case of regulatory requirements to the
contrary, these details do not give rise to any
obligation or liability on the part of ASIAN PACIFIC
3.1. Air Transport Services
Air transport services are subject to the Special
Terms and Conditions (including conditions of
carriage, fare rules and restrictions) of the
Supplier. The Special Terms and Conditions may
include restrictions on and/or charges for
cancellation and changes.
3.1.1. Air transport terms and conditions
It is the Customer’s responsibility to comply with
the instructions of the airline and/or tour
operator, in particular with respect to flight
check-in times. The Customer is advised to check in
at least three hours before departure for
international flights and at least two hours before
departure for domestic flights. The Customer is also
advised of the need to allow sufficient time to take
into account possible delays to journeys that
contain connections, in particular when a transfer
to another airport is necessary.
ASIAN PACIFIC strongly recommends that Customers
check in early if they have particular seat
requests. ASIAN PACIFIC has no control over the
allocation of seats, even if pre-booked with the
airline, and can make no guarantee that specific
seats will be available on departure.
Flight times given use the 24 hour clock system and
departures are based on time-zones at the location
of the applicable flights and may vary depending on
flight schedules, type of aircraft, weather
conditions etc. Any indications of the hours spent
actually flying exclude time on the ground during
stops en-route or when changing aircraft and are
therefore given for guidance only and are subject to
alteration and confirmation.
In the case of return flights, it may be necessary
to confirm the return flight with the airline (no
later than 72 hours before the intended date of the
flight). It is the Customer’s responsibility to
confirm his / her return flight. In the case of open
return tickets, seats are subject to availability
and it is advised to reserve the return flight as
early as possible.
The Customer is reminded that if he / she books a
return journey and does not use the outward flight,
the airline will cancel the return flight. Flight
coupons must be used in sequence.
In the case of special or charter flights, the name
of the airline, the flight schedule, the aircraft
type, the itinerary and possible intermediate stops
are only given as an indication of the outward and
return flights in the trip. These flights, aircraft
types and flight numbers can be subject to change,
and can be moved by up to 24 hours, even after
confirmation in accordance with a Supplier’s Special
Terms and Conditions.
Additional charges may be imposed by some airlines
for meals, luggage, preferred seat selection, etc.
Any information on charges shown on the Website are
for information only and may be amended by airlines
at any time.
The Customer is reminded that airlines sometimes
refuse to carry pregnant women if, in their opinion,
the advanced stage of pregnancy carries the risk of
a premature birth during the flight.
Airlines stipulate that children older than 2 years
on the return date must have a return ticket at a
child fare for both the outbound and inbound
flights. Customers who do not comply with this will
not be eligible for a refund of any seat charges
incurred during travel. Children under 2 years will
not be allocated their own seat in the aircraft,
unless a child fare has been booked for them.
Unaccompanied children under 14 will not be carried.
3.1.2 Combined one-way tickets.
ASIAN PACIFIC may offer Customers the opportunity to
book a combination of two one-way tickets instead of
a roundtrip ticket. Combine one-way tickets may
provide a greater choice of flights, are often
cheaper and can be combined on the same airline or
on different airlines.
Unlike roundtrip tickets, each one-way ticket is
subject to its own rules, restrictions, and fees. If
one of these flights is affected by an airline
change (e.g. cancellation or rescheduling) that
causes a Customer to make changes to the other
flight, the Customer will be responsible for any
fees incurred for making changes to the unaffected
3.1.3. Administrative and / or health regulations
It is the Customer’s responsibility to make sure
he/she are aware of the stipulations concerning
passport, visa, currency and health regulations
relevant to their trip, to comply with them and to
pay the associated charges.
A valid 10-year passport is necessary for all
holidays offered on the Website. Some overseas
countries have an immigration requirement that a
Customer’s passport is valid for a minimum period
after the Customer enters that country, typically 6
months. If a Customer’s passport is in its final
year of validity, the Customer is advised to confirm
the requirements of the destination before making
final travel plans. The name on the passport must
match the name on the ticket, otherwise the Customer
may not be able to travel and insurance may be
invalid. If, after booking a holiday but before
travelling, any member of the Customer’s party
changes their name, e.g. as a result of getting
married, Customer must notify Customer Services by
calling 00447733774242 or by email to
For information on visa requirements, Customers are
advised to contact the embassy of the country they
propose to visit.
Non-Swedish citizens are advised to consult their
embassy or passport office for information and
advice on visa and passport requirements required
for the countries they propose to visit (and for
return to Sweden).
Please note: It can often take some time to obtain a
visa, so Customers are advised to apply in plenty of
time. ASIAN PACIFIC accepts no responsibility for
Customers who do not possess the correct travel
documents. Customers should also make sure that they
are aware of any changes to visa requirements before
the trip begins. The Customer is responsible for
complying with all such requirements needed for the
implementation of the trip. ASIAN PACIFIC is not
responsible for the timely provision or receipt of
the necessary visas and travel documents. All
reasonable losses incurred by ASIAN PACIFIC as a
result of the Customer not following these
regulations will be charged to the Customer, except
if they are caused by incorrect or misleading
information attributable to ASIAN PACIFIC
The Foreign and Commonwealth Office Travel Advice
Service may have issued information about the
Customer’s destination. Customers are advised to
check this information, which is available from the
(b) Foreign and Commonwealth Office Travel Advice
Service on 0845 850 2829 (24hrs, 7 days a week) (BT
– 4p per min. Other networks vary)
All travellers wishing to enter or transit through
the USA under the Visa Waiver Program (VWP) must
apply for authorisation to travel using the
Electronic System for Travel Authorisation (ESTA).
Please allow sufficient time when making an ESTA
application. It is recommended that such an
application is made at least 72 hours before
departure. For further information please visit the
US Department of Homeland Security's website at
A number of governments are introducing new
requirements for air carriers to provide personal
information about all travellers on their aircraft.
The data will be collected either at the airport
when a Customer checks in or in some circumstances
when the Customer makes his/her booking.
Accordingly, the Customer is advised to allow extra
time to check in for his/her flight.
3.1.4. Special fares
The flight routes offered may include special fares
which offer the best price, but do not necessarily
take the most direct route. Some itineraries require
a change of aircraft en-route. A flight that is
described as direct is one where there is no need to
change aircraft during the journey, however, stops
may be made en-route for re-fuelling or to let
passengers on and/or off. Details of any stops will
be given during the booking process and are clearly
identified both on the Website and on a Customer’s
Many, but not all, airlines provide special fares
for children under 2 years and for pensioners. These
discounts depend on the airline, the flight
concerned, the availability of seats and the
Airmiles and vouchers from loyalty programmes may
not be used when booking flights through the
If the Customer has benefited from a discount, the
associated special fares will be shown during the
booking process before he / she confirms the
The Customer is reminded that an airlines’ liability
for death, personal injury and other damages is
normally limited by national law, by an
international air transport treaty, or by the
airline’s own Special Terms and Conditions including
their conditions of carriage.
3.1.6. Electronic ticket
An electronic ticket is a ticket with no physical
form. When using this type of ticket, the Customer
must go to the check-in desk of the airline
concerned and show a valid travel document
(passport, visa, identity card, etc.) in order to
obtain his / her boarding card. The Customer must
strictly observe the times for checking in.
3.17. No replacement passengers
Replacement passengers for flights may not be put
3.1.8. Operating airlines
Customers are advised that in some cases flights
booked with one airline may be operated by another
airline – details of the operating airline, where
different, are indicated on the Website. The
operating airline will charge the Customer for the
flight.and will appear as the merchant on the
Customer’s credit card or bank statement. Payment
may also be charged by other Suppliers for the
Services booked however the total amount charged
will not exceed the total price of the Services.
3.1.9. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable
to provide previously confirmed space, fails to stop
at a Customer’s stop-over or destination point, or
causes a Customer to miss a connecting flight on
which a Customer holds a reservation, the Customer
may be entitled to certain remedies from the
3.2. Accommodation Services
Accommodation may be offered separately. The
Services are subject to the Special Terms and
Conditions of the Suppliers offering the
accommodation. The Special Terms and Conditions may
include restrictions on and/or charges for
cancellation and/or changes imposed by the
ASIAN PACIFIC Special Rate and ASIAN PACIFIC
Unpublished Rate hotel bookings will require that a
Customer’s credit card is charged for the full
payment upon reservation. Other hotel bookings will
require bank card or credit card details to secure
the reservation and final payment will be settled
directly with the hotel during the stay. Please
refer to the details shown during the reservation
process to confirm how and when payment will be
made. Prices shown on the Website does not include
any fees or charges for optional supplements,
including minibar snacks or telephone calls
If a Customer does not show for the first night of
the reservation and plans to check-in for subsequent
nights in the reservation, the Customer must confirm
the reservation changes with ASIAN PACIFIC no later
than the original date of check-in to prevent
cancellation of the whole reservation.
Any Customer who does not cancel or change their
reservation before the cancellation policy period
applicable to the hotel which varies by hotel
(usually 24 to 72 hours) prior to the date of
arrival will be subject to the charges shown in the
rules and restrictions for the hotel reservation.
Customers should note that some hotels do not permit
changes to or cancellations of reservations after
they are made and these restrictions are shown in
the rules and restrictions for the hotel
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are
only available from 14:00 and have to be vacated by
12:00, irrespective of the time of arrival or
departure or the means of transport used.
Single rooms generally have one bed and a supplement
is often payable for these rooms. Double rooms
usually have either two single beds or one double
The indication of the comfort level given to hotels
in the descriptions on the Website corresponds to a
classification based on local standards in that
country, which can differ from standards in Sweden.
This classification is provided only as an
indication. Customers should be aware that standards
can vary between hotels of the same class in
different countries, and even in the same country.
It is important to read carefully the individual
hotel descriptions. Accommodation in all hotels,
whatever the rating, is in standard rooms unless
1 star: These have the lowest prices. The
accommodation meets the minimum requirements for
facilities and is in general clean and simple.
2 stars: Simple accommodation with a little more
attention to style and ambiance, yet still for a low
price. The facilities and the service are limited. A
certain number of public rooms, a shop or, for
example, a café could be included.
3 stars: For the traveller who wants a little more
and appreciates service, quality, style and comfort.
Also recommended for families. There are conference
rooms and/or a restaurant, and sometimes other
facilities, such as a swimming pool or services for
4 stars: First-class accommodation for the more
demanding guest. Attention has been paid to luxury,
hospitality and service. A top-quality restaurant
and a wealth of facilities can be expected at these
reliable hotels. First-class accommodation for
5 stars: Top-class accommodation that meets the
highest requirements. These hotels offer impeccable
personal service, tasteful and elegant facilities
and all possible comfort. The best hotels in the
It is possible that, from time to time, for
technical reasons, for reasons of force majeure or
because of the actions of a third party, the hotel
originally booked is replaced by a hotel in the same
category that provides similar services.
It is possible that, from time to time particular
activities offered by the Suppliers that are shown
in the description of the accommodation on the
Website are cancelled, for example as a result of
weather conditions or force majeure, during
out-of-season stays, or if the required number of
participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the
various tourist attractions is shown only as an
indication. This can be changed by the Suppliers.
If meals are part of an accommodation package, the
number of meals depends on the number of overnight
stays. Full board normally includes breakfast, lunch
and dinner. Half board normally includes breakfast
and either lunch or dinner, depending on the
package. Accommodation which includes main meals
generally commence with dinner on the day of arrival
at the hotel and terminate with breakfast (on half
board) or lunch (on full board) on the day of
departure. If one or more meals cannot be taken, no
refunds will be made.
The Customer is reminded that, unless specified
otherwise on the Website, drinks are not included
with meals. If drinking water is not available, the
Customer will bear the cost of buying it himself /
Parents are advised to bring special food for their
baby with them, as this is not always available
The local authorities in certain countries may
impose additional taxes (tourist tax, etc), which
have to be paid locally. The Customer is exclusively
responsible for paying such additional taxes.
3.3. Car hire
Car hire services are offered separately or as part
of a package holiday. These services are subject to
the Special Terms and Conditions of the car rental
For reservations of “Supplier Special Rate”
offerings, the Supplier will provide the use of the
car directly to Customers and ASIAN PACIFIC acts
merely as an intermediary in the transaction. ASIAN
PACIFIC, acting on behalf of the Supplier will
collect the price of the car hire from Customers.
However the amount payable by Customers may not be
the full contractual price for this rental; ASIAN
PACIFIC may in its discretion make a contribution on
behalf of a Customer to the rates payable for
booking car hire. In these cases the rates displayed
on the Website reflect the total price less any
contribution by ASIAN PACIFIC and show the amount
payable by Customers. In the event of any permitted
refund, Customers shall not be entitled to a refund
of more than the amount actually paid by them.
3.3.1. Method of payment
The Customer making the booking must present a
credit card when collecting the vehicle. Debit cards
are not accepted and the Customer must check which
credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to
the credit card company during the period of car
hire by way of a deposit. The Customer must
therefore contact his / her credit card company to
ensure the payment card limit is suitable for this
If the Customer does not comply with the terms set
out above, the Supplier will not make the vehicle
available and the full price of car hire will be
Additional charges may be payable locally such as
refuelling, additional driver charges, young driver
surcharge and delivery and collection fees. The
Customer acknowledges that in no event shall ASIAN
PACIFIC and/or Suppliers including ASIAN PACIFIC
Travel be liable for such additional charges as
detailed or otherwise.
An excess amount may be applicable in the event of
theft or damage to the hire car. This will vary
depending on the Supplier and country of rental.
Purchase of an optional insurance locally (called
super CDW or super TP) will remove/reduce the excess
applicable. The Customer acknowledges that in no
event shall ASIAN PACIFIC and/or Suppliers including
ASIAN PACIFIC Travel be liable for such excess or
provision of additional insurance as detailed or
Petrol is not usually included in the hire tariff.
For the hire of vehicles in certain countries, such
as the United States of America, certain Suppliers
automatically add charges for filling the fuel tank
when the vehicle is returned. In addition, certain
Suppliers charge a supplement if snow tyres are
Unless agreed otherwise, the Customer must return
the vehicle to the branch of the Supplier from which
it was collected. If the Customer does not comply
with this, the Suppliers may charge a one-way
Child seats are available on request and are payable
3.3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 65
although this can vary between Suppliers and from
country to country. It is the Customer’s
responsibility to check this with the Supplier.
Additional charges may also apply if any driver is
aged below 30.
All drivers must produce a full valid driving
licence for the category of vehicle rented when
taking delivery of the hire car. The driving licence
must be held for at least one year (although again
this may vary between Suppliers as well as from
country to country) and an international driving
licence may be required. Customers should check the
Special Terms and Conditions of the Supplier
offering the car-hire for details of all applicable
criteria for booking car-hire.
The Customer is reminded that some Suppliers do not
permit the rented vehicle to be used outside the
country in which it has been rented.
No refunds shall be given in relation to
non-utilised rental days.
3.4. Destination Services
Destination Services may be offered separately or as
part of a package holiday. These Services are
subject to the Special Terms and Conditions of the
Suppliers offering the local activities and are not
usually transferable, nor eligible for refunds or
changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered
by the Suppliers that are shown in the description
on the Website are cancelled for reasons such as
weather conditions, force majeure, out-of-season
stays, or if the required number of participants for
the activity is not achieved. Customers are referred
to the applicable Supplier’s Special Terms and
Conditions in relation to refunds in such
Article 4. General
4.1. Travel Destinations
Although most travel, including travel to
international destinations, is completed without
incident, travel to certain destinations may involve
greater risk than others. ASIAN PACIFIC advises
Customers to review any travel prohibitions,
warnings, announcements and advisories issued by The
Foreign and Commonwealth Travel Advice Unit and
displayed on their website: www.fco.gov.uk/travel
prior to booking travel to international
By offering travel to particular international
destinations, ASIAN PACIFIC does not represent or
warrant that travel to such destinations is
advisable or without risk, and is not liable for
damages or losses that may occur from travel to such
The price of the Services will be as quoted on the
Website from time to time, except in cases of
obvious error. Prices are liable to change at any
time, but changes will not affect bookings already
accepted. Despite ASIAN PACIFIC best efforts, some
of the Services listed on the Website may be
incorrectly priced and ASIAN PACIFIC is under no
obligation to provide Services to a Customer at an
incorrect (lower) price, even after Customers have
been sent confirmation of their booking.
4.3. Photographs and illustrations
ASIAN PACIFIC does its utmost to provide photographs
and illustrations that give the Customer a depiction
of the Services offered. The purpose of these
photographs and illustrations is to show the
Customer the level of accommodation and the degree
of comfort, and they must not be considered to be
making any representation that exceeds this purpose.
The prices on the Website do not include insurance.
The Customer is therefore advised to take out
insurance that covers the consequences of certain
cases of cancellation and an additional policy that
provides cover for certain special risks such as the
cost of repatriation in the event of an accident or
The risks covered by these policies, as well as the
cost and the amount of cover, are shown on the
Website only for the purpose of illustration. In the
event that a policy is concluded, the insurer will
send the policy to the Customer. Claims must be
submitted directly to the insurance company in
accordance with the terms and conditions of the
Insurance cover is only available to Customers below
the age of 64. Non-UK residents may not be eligible
to take out insurance cover offered on the Website.
Please check the Supplier’s terms and conditions for
details of eligibility.
Article 5. Financial conditions and payment
5.1 Local taxes and Payments
Unless specified otherwise in the Special Terms and
Conditions, the prices of the Services shown on the
Website are expressed in SEK, excluding local taxes
imposed by the authorities in some countries.
The price of Services booked on the Website must be
paid either to (i) ASIAN PACIFIC, Inc, which will
accept such payments on behalf of the Suppliers,
and/or (ii) directly to the Suppliers. Payment may
be charged by more than one party (as will be shown
on the Customer’s bank or credit card statement)
however the total amount charged will not exceed the
total price of the Services.
The reservation of ASIAN PACIFIC Special Rate and
ASIAN PACIFIC Special Fare products and ASIAN
PACIFIC Packages for destinations within the
European Union is covered by the regulations for
travel agents and tour operators, as set down in
Articles 306-310 of the EU Principal VAT Directive
[2006/112/EC]. The Supplier ASIAN PACIFIC Travel is
located in the United States of America, as a result
of which no VAT will be charged on services provided
by ASIAN PACIFIC.
5.2. Tax Recovery Charge
The tax charge on transactions where ASIAN PACIFIC
is the merchant (including ASIAN PACIFIC Special
Rate hotel bookings and Asian Pacific Special Fare
flight bookings) is a recovery of all applicable
transaction taxes (e.g. sales and use, occupancy,
room tax, excise tax, value added tax, etc.) that
Asian Pacific pays to the Suppliers in connection
with Customers’ bookings.
ASIAN PACIFIC is not the vendor collecting and
remitting said tax to the applicable tax
authorities. The Suppliers bill all applicable taxes
to ASIAN PACIFIC and ASIAN PACIFIC remits such tax
directly to the Suppliers. ASIAN PACIFIC is not a
co-vendor associated with the Supplier with whom we
book or reserve our Customers’ travel arrangements.
Taxability and the appropriate tax rate vary greatly
by location. ASIAN PACIFIC actual tax cost paid to
the Supplier may vary from the tax recovery charge,
depending upon the rates, taxability, etc. in effect
at the time of the actual use of the hotel, car,
etc. by the Customer.
Article 6. Customer Service and the handling of
Queries or requests for information should be sent
to INFO@SARTAKAIR.COM or a Customer can call on
Complaints should be sent by email to
INFO@SARTAKAIR.COM, which will receive them on
behalf of the Suppliers. For ease of resolution.
Customers are encouraged to bring their complaints
within 30 days of the end of a trip.
In general, complaints will only be dealt with if
the issues mentioned in the e-mail were reported by
calling 00447733774242 or by sending an email to
INFO@SARTAKAIR.COM during the trip (or as soon as
reasonably practicable), or to the carrier if the
dispute arose during the outward or return journey,
so that measures can be taken to resolve the problem
and in order to limit the damage suffered by the
Customer. However, exceptions may be made depending
on the circumstances.
Complaints about loss of, theft of or damage to
luggage, clothing or personal belongings that were
not under the Customer’s control during the stay
should be addressed to the airline or hotel.
Article 7. sartak air Liability
The Customer accepts that where ASIAN PACIFIC as an
interface between the Customer and the Suppliers,
ASIAN PACIFIC will under no circumstances be held
liable with respect to Services the Customer has
booked with one or more Suppliers.
ASIAN PACIFIC is not liable if and insofar as the
Customer is able to claim for damages under an
insurance policy such as travel and/or holiday
Article 8. Disclaimer
Except as expressly set out in these General Terms
and Conditions, all representations, warranties,
terms and conditions whether express or implied in
relation to this website or the information
contained therein are hereby excluded to the fullest
extent permitted by law.
Article 9. Applicable law
These General Terms and Conditions are governed by
the laws of Sweeden. The Customer agrees that the
Swedish Courts shall have jurisdiction to hear and
determine any dispute arising from the
interpretation and/or arising here/from.
Article 10. Final Provisions
If ASIAN PACIFIC does not invoke one of the
provisions of the General Terms and Conditions at
any one moment, this must not be interpreted as a
cession of the right to invoke it at a later date.
If any provision of these General Terms and
Conditions (or part of any provision) is found by
any court or other authority of competent
jurisdiction to be invalid, illegal or
unenforceable, that provision or part provision
shall, to the extent required, be deemed not to form
part of this agreement with the Customer and the
validity and enforceability of the other provisions
shall not be affected.
Every instance of force majeure, including the
interruption of means of communication or a strike
by carriers, hoteliers or air traffic controllers,
will lead to the suspension of the obligations in
these General Terms and Conditions that are affected
by the force majeure event and the party affected by
the force majeure event shall not be liable as a
result of the inability to meet such obligations.